| request-tracker3.4 | Extensible trouble-ticket tracking system | Mehr ... |
Request Tracker (RT) is an enterprise-grade ticketing system which
enables a group of people to intelligently and efficiently manage
tasks, issues, and requests submitted by a community of users. It
features a web, email and command-line interfaces (see the package
rt3.4-clients).
.
This is the 3.4 series of RT, it can be installed alongside the 3.0
and 3.2 series without any problems. This release is a big
improvement over previous versions and features many new features,
substantial performance improvements and a significant cleanup and
restructuring of the codebase.
.
Written in object-oriented Perl, RT is a high-level, portable,
platform independent system that eases collaboration within
organizations and makes it easy for them to take care of their
customers.
.
RT manages key tasks such as the identification, prioritization,
assignment, resolution and notification required by
enterprise-critical applications including project management, help
desk, NOC ticketing, CRM and software development. |
| rt3.4-apache | Apache 1 specific files for request-tracker3.4 | Mehr ... |
| rt3.4-apache2 | Apache 2 specific files for request-tracker3.4 | Mehr ... |
| rt3.4-clients | Mail gateway and command-line interface to request-tracker3.4 | Mehr ... |
